Voice AI Ordering

Every call answered. Every order taken. 24/7.

Ordev.voice replaces missed calls and manual phone orders with an AI that handles the full order conversation — menu, payment, confirmation — without a staff member involved. It never puts a caller on hold. It never closes.

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Inbound call

AI ordering active

00:01:42

AI Thank you for calling Hennies. I'm your ordering assistant. What would you like to order today?

Caller Can I get a large boerewors roll and a Coke, please.

AI Got it. One large boerewors roll at R65, one Coke at R22. That's R87 total. Will you be collecting or would you like delivery?

Caller Collecting, please.

AI Perfect. Ready in approximately 12 minutes. Shall I take payment now or at collection?

✓ Order confirmed · Kitchen ticket sent · No staff involved

Two perspectives. One platform.

What happens when a customer calls

The experience your customers hear, and the operational benefit you get — from the same phone call.

Your Customer's Experience

Natural. Fast. No hold music.

The caller hears a professional greeting, gets their order taken in plain conversation, and receives confirmation — exactly like speaking to a well-trained staff member. No keypad menus. No decision trees.

Call is answered immediately

No ringing out, no hold queue, no "press 1 for orders." The AI greets the caller by name using the restaurant's brand and tone.

Natural conversation ordering

Caller speaks naturally. "I'd like a large burger meal and a Coke." The AI understands, confirms items, and handles modifications without requiring exact menu phrasing.

Collection or delivery confirmed

The AI confirms the order, takes the collection or delivery preference, and processes payment if required. Returning callers are recognised and offered their previous orders.

SMS confirmation received

Caller receives an SMS confirmation with order details and estimated ready time. No need to call back to check status.

Your Operations Benefit

No staff. No errors. No missed orders.

Every call is answered, every order is captured accurately, and every kitchen ticket is created automatically. Peak service pressure on front-of-house is reduced without any headcount change.

Staff are freed from the phone

Front-of-house staff focus on the in-restaurant experience. Ordev.voice handles all inbound phone orders independently, including during peak service when phones are hardest to manage.

Orders flow direct to POS

Every confirmed phone order creates a ticket directly in your existing POS and prints to the kitchen. No verbal relay, no transcription, no errors from mishearing.

After-hours revenue captured

Ordev.voice operates outside your kitchen hours to capture pre-orders and reservations. Calls that previously went unanswered at 10pm now convert to confirmed orders for the following day.

Full call analytics available

Every call is logged. Order volume, conversion rate, call duration, peak call times, and popular items are all visible in your Ordev dashboard.

End-to-end call flow

From inbound call to kitchen ticket

The complete voice ordering journey. Fully automated. No staff intervention at any stage.

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Call received

Any time, any day

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AI greets caller

Branded greeting, natural language

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Order taken

Menu, mods, quantity confirmed

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Payment processed

Card or pay at collection

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Kitchen ticket prints

Direct to POS, zero re-entry

Platform capabilities

Built for restaurant operations, not call centres

Ordev.voice is configured for your menu, your brand voice, and your service hours. Not a generic IVR system.

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Natural speech recognition

Customers speak naturally. The AI understands context, handles corrections mid-sentence, and manages modifications without requiring scripted input.

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Per-branch configuration

Each branch has its own phone number, menu, and service hours. Franchise groups manage the full estate from one dashboard with branch-level control.

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Repeat caller recognition

Returning callers are identified by number. The AI offers their last order, their saved addresses, and their preferences. Reordering takes under a minute.

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After-hours pre-orders

Calls outside kitchen hours route to a pre-order flow. The system captures the order, confirms a collection time for the following day, and sends the customer an SMS.

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Full call analytics

Every call is logged and structured. Volume, conversion rate, peak times, drop-off points, and popular items are all visible in your Ordev dashboard.

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POS and loyalty integration

Voice orders flow directly to your existing POS system. Loyalty points are awarded automatically on every confirmed phone order.

Common questions

What operators ask before they go live

Does the AI replace my staff?

No. Ordev.voice handles the mechanical phone order calls that currently interrupt your team during service. Staff focus on the in-restaurant experience — hospitality, food quality, and the customer in front of them. The AI augments your operation; it does not reduce your headcount.

What happens when the AI does not understand the caller?

Ordev.voice handles the vast majority of standard order interactions. For edge cases — unusual requests, complaints, or queries outside the order flow — the system can transfer the call to a staff member or log a callback request. Nothing is left unanswered.

Will customers be put off speaking to an AI?

The system is configured with natural speech patterns, your restaurant's name, and an appropriate tone. Most callers complete their order without knowing — or caring — that the interaction is AI-driven. The measure that matters is whether the order was captured correctly and the customer was served efficiently.

Does it work with our existing POS and phone system?

Ordev.voice integrates with the major POS systems used by South African QSR and casual dining operators. It operates on your existing business number or a dedicated ordering number. Integration documentation and a compatibility check are provided before any commitment.