WhatsApp AI
Ordev.chat
AI ordering through WhatsApp. No app. No friction.
Ordev.chat turns WhatsApp into a full ordering channel. Customers message your business number and an AI handles the complete conversation: menu browsing, item selection, modifications, branch selection, and payment. No staff involvement required.
How Ordev.chat works
Why WhatsApp
WhatsApp is already on your customers phones. They use it every day. Ordev.chat meets them there, removing every barrier between the customer and an order. No app to download. No account to create. No new interface to learn. A customer who has never ordered from you before can complete their first order in under two minutes.
The AI conversation
The AI understands natural language. Customers speak the way they actually order. It confirms the order, asks for the branch, sends a payment link, and fires the kitchen ticket. If it cannot resolve a request, it escalates to a staff member immediately.
How a conversation flows
Customer messages your WhatsApp number. AI responds within seconds. Conversation handles item selection, modifications, and branch. Payment link sent in-chat. Order confirmed and kitchen ticket fires automatically. Customer receives real-time status updates via WhatsApp.
What Ordev.chat includes
- Natural language order processing in South African English
- Full menu navigation via conversation
- Handles modifiers, combos, and special requests
- Multi-branch support with location-aware suggestions
- Payment link in-chat: card, EFT, or digital wallet
- Loyalty points tracked automatically for registered customers
- Real-time order status updates via WhatsApp
- Seamless escalation to staff when the AI cannot resolve a query
- Works on any smartphone with WhatsApp installed