WhatsApp AI Ordering

Your customers already use WhatsApp. Now they can order on it.

Ordev.chat turns WhatsApp into a fully automated ordering channel. AI handles the full order conversation — menu, basket, payment, confirmation — without a single staff member involved.

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No app download

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Simply Asia Umhlanga

● Online · AI ordering active

Hi, I'd like to order please

Welcome back, Thabo. Here's today's menu — what would you like?

AI · 14:32

Pad Thai regular please. Collect.

Got it. Pad Thai (R89) — collection at Umhlanga. Confirm and pay to place your order.

AI · 14:32

✓ Order confirmed · Kitchen ticket sent · Est. 18 min

Two perspectives. One platform.

What happens when a customer orders on WhatsApp

The experience your customers have, and the operational benefit you get — from the same single interaction.

Your Customer's Experience

Familiar. Fast. No friction.

Your customer never leaves WhatsApp. No app to download, no account to create, no payment details to enter again. Just a conversation.

Sends a message

Customer messages your restaurant's WhatsApp number — the same way they'd message a friend. No special commands. Just "Hi" or "I'd like to order."

Browses and builds their order

The AI presents your menu in conversation format. Customer picks items, customises, adds to basket — all within the chat. Returning customers see their order history.

Pays securely in-chat

Payment is handled inside WhatsApp. No redirect to a website, no card details re-entered. Saved payment methods make repeat orders faster.

Receives confirmation and updates

Order confirmation, preparation status, and collection or delivery updates arrive in the same WhatsApp conversation. No separate tracking link required.

Your Operations Benefit

Zero staff. Zero commission. Full data.

Every WhatsApp order is fully automated from conversation to kitchen ticket. No staff member needed to take, relay, or confirm the order.

AI manages the full conversation

Ordev.chat handles every inbound message — menu queries, order placement, payment, modifications, and status updates. No staff touchpoint required for standard orders.

Order flows direct to your POS

Confirmed orders create a ticket directly in your existing POS system and print to the kitchen. No second screen, no manual re-entry, no transcription errors.

Zero per-order commission

Every WhatsApp order stays fully yours. No marketplace taking 25–30% of the transaction. Flat monthly platform fee. Revenue goes to your business, not a third party.

Customer data is yours

Every order builds your customer profile — order history, preferences, frequency, spend. This data feeds directly into Ordev.loyal and Ordev.grow for retention and marketing.

End-to-end flow

From WhatsApp message to kitchen ticket

The complete order journey, fully automated. No staff intervention at any stage.

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Customer messages

WhatsApp conversation initiated

→

🤖

AI takes the order

Menu, basket, upsell, payment

→

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Payment confirmed

Secure in-chat transaction

→

🖨️

Kitchen ticket prints

Direct to POS — zero re-entry

→

✓

Order complete

Status update sent to customer

Platform capabilities

Everything in one ordering conversation

Ordev.chat is not a chatbot with a fixed menu. It is a full AI ordering engine built for restaurant operations.

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Natural language ordering

Customers type or voice-note naturally. The AI understands intent, handles ambiguity, and guides the order to completion without requiring specific commands.

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Full menu management

Your complete menu, modifiers, sizes, and dietary flags — all managed centrally and reflected instantly in the WhatsApp ordering experience.

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Repeat order memory

Returning customers can reorder from their history in two messages. The AI remembers preferences, past orders, and saved addresses.

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Multi-branch support

Each branch operates its own WhatsApp number with its own menu and hours. Central management across your entire estate from one dashboard.

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Full order analytics

Every conversation generates structured data. Order volume, popular items, peak hours, conversion rate, basket size — all available in your Ordev dashboard.

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POS and loyalty integration

Orders flow directly to your existing POS. Loyalty points are awarded automatically. Works with Ordev.loyal and Ordev.grow without additional setup.

Common questions

What operators ask before they go live

Does it work with our existing POS?

Ordev.chat integrates with the major POS systems used by South African QSR and casual dining operators. Orders arrive as standard tickets — your kitchen team sees no difference. Integration documentation is available on request.

What happens if the AI cannot handle a request?

Edge cases — unusual modifications, complaints, or complex queries — can be escalated to a staff member or handled by a configured fallback response. The AI handles the vast majority of standard order interactions without intervention.

Do we need a new WhatsApp number?

Ordev.chat operates on the official WhatsApp Business API. You can use your existing business number or set up a dedicated ordering number. Either way, the number is verified and branded to your restaurant.

How long does setup take?

Most operators are live within five to seven business days. The setup process covers WhatsApp Business API verification, menu configuration, POS integration, and a test run with your team. Ongoing support is included in the platform fee.